Last updated: 5 May 2025
At Portal Bodywork (ABN 74 497 323 385, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website portalbodywork.com.au or use our services.
1. Information We Collect
We may collect the following types of personal information:
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Contact details: Name, email address, phone number
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Appointment details: Date, time, services booked, and preferences
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Health information: Any relevant medical history or information you voluntarily provide to help us tailor your massage treatment (e.g. injuries, allergies)
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Payment details: If making payments online, we may collect payment information through our secure payment gateway provider
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Website usage data: IP address, browser type, pages visited (via cookies and analytics tools)
2. How We Use Your Information
We collect and use your personal information to:
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Provide massage and related wellness services
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Book and manage your appointments
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Communicate with you about your bookings or enquiries
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Send appointment reminders, service updates, or occasional promotions (you can opt out)
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Maintain proper health records for safe treatment
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Improve our website and user experience
3. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
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Our staff and practitioners (to provide services)
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IT service providers, booking platforms or email marketing tools we use (e.g. Cliniko, MailerLite)
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Regulators or legal authorities if required by law
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With your express consent, to other health practitioners for referrals or collaborative care
4. Security
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. This includes secure record keeping and restricting access to sensitive data.
5. Access and Correction
You may request access to or correction of your personal information we hold by contacting us via the details below. We will respond to such requests in accordance with the Australian Privacy Principles (APPs).
6. Cookies and Website Analytics
We use cookies to track website traffic and improve the browsing experience. You can disable cookies in your browser settings if you prefer.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.
8. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website with the date of the last update.
9. Contact Us
For privacy-related enquiries or to make a complaint, please contact us:
Portal Bodywork
Email: blane@portalbodywork.com.au
Address: 4/18 River Street, Maclean NSW 2463
We aim to respond to all enquiries within a reasonable timeframe.